Pulse by SmartDebit

The powerful and comprehensive Direct Debit collection portal from the UK’s leading Direct Debit service provider

Our new and improved SmartDebit portal, Pulse, allows greater flexibility for organisations to control the flow of their Direct Debits.




  • Secure cloud-based solution - view, process and approve payments from anywhere at any time, from multiple devices and multiple locations
  • Automates the Direct Debit sign-up and on-going correspondence process to reduce complexity. All correspondence is branded in your name
  • Flexible payments - choose the date, frequency and amount of your payments based on Customer and business requirements
  • Comprehensive reporting and audit trails giving you complete visibility of all transactions processed and files submitted
  • Real-time alerts showing failed or cancelled payments via the portal. Reports are also sent via email
  • Intuitive and user-friendly interface, with industry leading compliance and security as standard

Trusted by

  • The Pensions Regulator logo

Our market-leading and award-winning Customer Service team are on hand to help you during the whole process, ensuring your payments are processed timely and efficiently

Here’s what our customers say about Pulse

  • The SmartDebit solution has already proved to be a positive investment for Krome; the way that client payments are now set up, managed and received is fast, simple and effective. The finance team have all been impressed with the online management tool which is incredibly simple to administer; all in all the SmartDebit solution is a vast improvement on previous processes.

Enterprise security as standard




  • Strict safeguarding and protection of customer funds
  • Bacs Accredited Facilities Management Provider
  • Bacs Affiliate
  • Bacs Approved Bureau
  • ISO 27001:2013 certified
  • FCA authorised and regulated

Features and Benefits

Using Pulse at the heart of your organisation’s payment collection process can help you to drive multiple efficiencies across your business. Direct Debit is the most recognisable way to pay for recurring services and subscriptions in the UK. Research has shown that when combined with a wide range of payment options, it improves the user experience and boosts sales. With a customer churn of less than 2%, SmartDebit can help you to increase your cashflow, so you can concentrate on growing your business.




  • Sign up and manage your payers via paper and paperless instructions
  • Set up, amend and cancel Direct Debits individually, or via file upload
  • Notify payers using pre-built, customisable Bacs compliant and approved templates
  • Integrate with your own systems with our RESTful API
  • Schedule regular recurring collections, with the ability to create and process all Direct Debit instructions
  • Reconcile payment collections, with comprehensive reporting features and downloadable Bacs reports
  • Report new and cancelled payers, rejected collections and new reports for the last 24 hours, 7 days and 30 days
  • Own SUN or no SUN, to suit your organisation, with reliable support to help you as you grow

Why choose SmartDebit and Pulse?

When you partner with SmartDebit to help your organisation improve your payment collection process, you benefit from 20+ years, experience in the payments industry and an award-winning support team to help you navigate the complex world of Direct Debit. Our size means we can offer a bespoke service that you would expect from an enterprise, but at the speed of a startup. We are trusted by organisations of all sizes, servicing blue chips and sole traders alike.

All of our customers benefit from:

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Accuracy

We work with you to make your Bacs submissions as accurate as possible, reducing missed or delayed payments.

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Simplicity

Pulse makes it easy for you to submit collection data, including in bulk, and view Bacs reports.

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Flexibility

With us, you can move from our Managed service to our Bureau service, or vice versa, as your needs evolve.

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Customisation

We add your branding to every customer communication. You can also determine how often you submit data to Bacs.

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Security

We operate to the highest standards of security, from token-based data transfer to dedicated Tier 3 data centres that are manned 24x7x365.

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Support

From advice on preparing submissions, to helping you respond to any issues, our Customer Service team is available by phone or online.

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Training

Accredited regional and bespoke training courses to help your organisation understand the complete Direct Debit process.

How do I sign up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us, and we’ll explain everything you need to know – or email us and let us know when to call you.

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