The UK’s leading Direct Debit service provider

We have been using the direct debit system operated by SmartDebit for a little over a year now. During the course of the past year we have set up over 2,000 DDs for parents paying for transport to College mainly and a smaller number for payment of course costs, tuition fees etc.. This was a major change of process for us but one which our staff and customers have embraced very happily. The web-based system itself if simple to operate and is pretty flexible in terms of dates and payment amounts. The back end reporting systems are good and we have found excellent customer service and support for any queries, training issues or customisation required. Its very quick to see what income has been collected and where payments have failed (within a few days of the collection date) and we are informed of what income is expected on each payment run too. This has given us a high degree of real time management information which has been a great improvement to our management capability. The audit trail is excellent too.

When setting up i-GO, our unique business model was completely dependent on establishing an efficient and cost-effective method for collecting monthly payments from new lens wearers which provide our primary source of income. Working with SmartDebit, we created a direct debiting system which has been rolled out to most of i-GO’s opticians and delivers a reliable service so that we are confident of monies being paid on time every month. The SmartDebit team are highly knowledgeable and extremely professional so that queries are dealt with promptly and we are confident that as i-GO grows, the first class SmartDebit service will continue to support our expanding and more complex requirements.

Payment Solutions T/A SmartDebit have worked with The London Mint Office since we began to trade in the UK in 2006. They advised us on our payment processing platform from conception, implementation through to live processing of the major payment types. They worked with us side by side in setting up services with our Bank which proved invaluable. With SmartDebit’s assistance we moved from an outsourced fulfilment and call centre to our own establishment which involved complex development of payment systems involving the UK, Norway and Germany. Our activities since then have grown substantially and we continue to seek advice and service from SmartDebit. We set up Direct Debits at the outset and are now investigating developing this further into online processing. We have found the services reliable which is critical in our marketplace. They have a solid understanding of the payment processing business across the board.

The SmartDebit solution has already proved to be a positive investment for Krome; the way that client payments are now set up, managed and received is fast, simple and effective. The finance team have all been impressed with the online management tool which is incredibly simple to administer; all in all the SmartDebit solution is a vast improvement on previous processes.