Facilities Managed Direct Debit

Who is it for?

Our Facilities Managed service is suitable for organisations of all sizes regardless of your collection volumes.

How does it work?

SmartDebit manages the whole process on your behalf. You send us your data securely; we complete the submission to the agreed timescale. Any Bacs reports are immediately available for you to view or download online.

All communications with your customers – such as emails to confirm set-up, amendment or cancellation – are branded with your name and details, and it’s your name that appears on your customers’ bank statements as standard at no extra cost.

What’s included?

• Paper and paperless Direct Debits
• Fully managed Bacs submissions
• Access to our powerful online portal, Pulse
• Branded and fully compliant sign-up form
• SmartDebit sponsored Service User Number (SUN)
• AUDDIS ready for electronic Direct Debit Instructions
• Ring-fenced bank client account set-up in your own name
• Simple online sign-up page with the ability to add your logo
• Branded email notifications sent from SmartDebit
• Real-time bank account validation at sign-up
• Funds transferred 3 working days after collection date
• Industry-leading, Bacs accredited Service team with multi-channel contact - live chat, email, telephone and social media