Facilities Managed Direct Debit

Our Facilities Managed service is a dependable and straightforward way to make your Direct Debit collections as simple as possible.

If you already have a Service User Number (SUN) or plan to get one, our Bureau service is perfect for you.

Who is it for?

Our Facilities Managed service is suitable for organisations of all sizes regardless of your collection volumes.

How does it work?

SmartDebit manages the whole process on your behalf. You send us your data securely; we complete the submission to the agreed timescale. Any Bacs reports are immediately available for you to view or download online.

All communications with your customers – such as emails to confirm set-up, amendment or cancellation – are branded with your name and details, and it’s your name that appears on your customers’ bank statements as standard at no extra cost.

What’s included?

  • Paper and paperless Direct Debits
  • Fully managed Bacs submissions
  • Access to our powerful online portal, Pulse
  • Branded and fully compliant sign-up form
  • SmartDebit sponsored Service User Number (SUN)
  • AUDDIS ready for electronic Direct Debit Instructions
  • Ring-fenced bank client account set-up in your own name
  • Simple online sign-up page with the ability to add your logo
  • Branded email notifications sent from SmartDebit
  • Real-time bank account validation at sign-up
  • Funds transferred 3 working days after collection date
  • Industry-leading, Bacs accredited Service team with multi-channel contact - live chat, email, telephone and social media

How much does it cost?

Our pricing is dynamic based on your monthly volumes and unique requirements

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Can I change to the Bureau service?

Yes, if you can obtain your own Service User Number, we can help you do that if required

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Can you help me switch from a different supplier?

Yes, we can help you switch supplier with no disruption to your payers

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Read what one of our customers has to say

The animal welfare charity FOUR PAWS switched to SmartDebit quickly and smoothly, with no negative impact to their donation revenue stream.


How do I sign up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us or live chat and we’ll explain everything you need to know – or email us and let us know when to call you.

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