Direct Debit Bureau Service | Recurring Payments

Don’t have a SUN and not sure you can, or want to apply for one? No problem, you can still collect payments by Direct Debit with our Managed Direct Debit service.

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Who is it for?

Our Bureau service is for larger organisations who already have, or plan to obtain a Service User Number (SUN) from Bacs.

It allows you to automate more of the process, optimising the speed and accuracy of your Direct Debit collections but removing the risk of managing it all yourself. We can tailor elements of the service to your needs.

Typically, you will need a turnover in excess of £1m a year to be granted your own SUN by your bank. If you meet the criteria we can help you apply for your SUN.

How does it work?

With our Bureau service, SmartDebit simply completes your regular Bacs submissions on your behalf. You submit your files direct to Bacs through our systems (with no intervention from us) to ensure full compliance with Bacs processes.

Bacs reports are immediately available for you to view online and you can see the full audit trail making it easy to address any queries or claims. If there are any issues, we work with you to resolve them immediately to improve the process so they won’t reoccur next time.

We take care of issuing the mandatory Bacs notifications to your customers such as letter or emails to confirm set-up and collection information. These will be fully branded with your details and, it’s your Company name only that appears on your customers’ bank statements.

We also alert you to any changes in Bacs rules or processes so you can make sure you’re ready.

What’s included?

Automated Bacs submission via SmartDebit, plus AN option to submit Direct Debit files directly to Bacs
Access to an online portal where you can submit or amend customer data, view Bacs reports and amend individual payments such as suspending a payment for a month
Full submission history helping you track exactly what has been collected, from whom and when
Branded and fully compliant sign-up form making it easy to register new Direct Debit customers online
Real time bank account validation reducing the risk of errors
SmartDebit API – allowing you to develop additional processes or elements to integrate with your finance systems
Exceptional security including token based data transfer so you don’t need to send customer bank details each time
Comprehensive customer support through our online helpdesk and the Customer Service team

How much does it cost?

Our Bureau Service cost depends on the number of transactions you make. To get a comprehensive quote please contact our Sales team.

Can I change to the Managed service?

Yes, if you want to change to our Managed service, you can do so at any time – and we won’t charge you for the change.

Can you help me switch from a different Bacs bureau?

Yes, we can help you switch provider quickly and with minimal effort on your part, so you don’t miss a collection. To find out more, talk to our Sales team.

How Do I Sign Up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us, and we’ll explain everything you need to know – or email us and let us know when to call you.

First Name*
Last Name*
Company*
Email*
Phone*
Industry
How many customers do you collect from?*
How often do you collect from your customers?*

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or call 01276 472200 to discuss your organisation’s requirements.

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