Bureau Service

Our Bureau service is a highly automated payment processing service that increases the efficiency of your Direct Debit collections – reducing costs and risks for your organisation.

Unable to obtain your own Service User Number (SUN)? No problem, you can still collect payments by Direct Debit using our Facilities Managed service.

Who is it for?

Our Bureau service is for organisations who already have or plan to obtain a Service User Number (SUN) from their bank.




Typically, you will need a turnover in excess of £1m a year to be granted your own SUN by your bank. If you meet the criteria, we can help you apply for your SUN.

Our Bureau Service allows you to automate more of the process, optimising your Direct Debit collections' speed and accuracy whilst removing the risk of managing it all yourself. We can tailor elements of the service to your needs.

How does it work?

With our Bureau service, SmartDebit allow you to process, manage and monitor your Direct Debits via our online Portal' Pulse', with our API or using both.




We link to your Service User Number to process submissions on your behalf and to pick up and apply Bacs reports taking action on incorrect details, amendments, cancellations and unpaids, so you don't have to.

What’s included?




  • Paper and paperless Direct Debits
  • Optional branded, fully compliant email notifications sent from SmartDebit
  • Access to our powerful online portal, Pulse
  • Custom reporting and advanced analytics
  • Real-time bank account validation at sign-up
  • No limit to collection amounts or frequencies
  • Funds received on the same date as collection
  • Ability to process Direct Credits (if your SUN is set up for Credits)
  • Simple online sign-up page with the ability to add your logo
  • Automated Bacs submission via SmartDebit
  • Industry-leading, Bacs accredited Service team with multi-channel contact - live chat, email, telephone and social media
  • Enterprise security as standard – Registered under the data protection act, ISO27001 accredited and authorised and regulated by the FCA

How much does the Bureau service it cost?

Our pricing is dynamic based on your monthly volumes and unique requirements

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Can I change to the Facilities Managed service?

Yes, if you need to change to our Facilities Managed service, you can do so at any time

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Can you help me switch from a different Bacs bureau?

Yes, we can help you switch supplier with no disruption to your payers

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How Do I Sign Up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us or live chat and we’ll explain everything you need to know – or email us and let us know when to call you.

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