Bureau Service

Who is it for?

Our Bureau service is for organisations who already have or plan to obtain a Service User Number (SUN) from their bank.

Typically, you will need a turnover in excess of £1m a year to be granted your own SUN by your bank. If you meet the criteria, we can help you apply for your SUN.

Our Bureau Service allows you to automate more of the process, optimising your Direct Debit collections' speed and accuracy whilst removing the risk of managing it all yourself. We can tailor elements of the service to your needs.

How does it work?

With our Bureau service, SmartDebit allow you to process, manage and monitor your Direct Debits via our online Portal' Pulse', with our API or using both.

We link to your Service User Number to process submissions on your behalf and to pick up and apply Bacs reports taking action on incorrect details, amendments, cancellations and unpaids, so you don't have to.

What’s included?

• Paper and paperless Direct Debits
• Optional branded, fully compliant email notifications sent from SmartDebit
• Access to our powerful online portal, Pulse
• Custom reporting and advanced analytics
• Real-time bank account validation at sign-up
• No limit to collection amounts or frequencies
• Funds received on the same date as collection
• Ability to process Direct Credits (if your SUN is set up for Credits)
• Simple online sign-up page with the ability to add your logo
• Automated Bacs submission via SmartDebit
• Industry-leading, Bacs accredited Service team with multi-channel contact - live chat, email, telephone and social media
• Enterprise security as standard – Registered under the data protection act, ISO27001 accredited and authorised and regulated by the FCA