Established in 1998, SmartDebit make it easy for any UK organisation to access advanced payment systems and significantly improve their cashflow
Our Recurring Payment Services
Tailored to your organisation’s needs
Managed Direct Debit
Our Managed Direct Debit service is available to organisations of all sizes. When you opt for this service, SmartDebit will manage the entire Bacs submission for you - just submit your customers’ data and we do the rest
Our Bureau Service is designed for larger organisations that already have, or plan to obtain, a Service User Number (SUN) from Bacs. Having your own SUN gives you more flexibility and means you are formally registered with Bacs
Our popular one-day Bacs accredited training course is ideal for organisations that are introducing Direct Debit as a new means of payment or experiencing high volumes of cancellations, indemnity claims or unpaids
Cheque processing and Imaging is aimed at organisations with a high volume of inbound cheques. From charities to mail order companies, we can provide bespoke services to meet your organisation's needs.
Our market-leading and award-winning Customer Service team are on hand to help you during the whole process, ensuring your payments are processed timely and efficiently
Trusted. Reliable. Secure.
ISO 27001:2013 certified
Bacs Approved Bureau
Here's what our customers say about working with us
Collecting Direct Debits through SmartDebit has revolutionised our revenue collection. Our customers receive a hassle free payment process, and we have the money when it’s due with very little administration.
Diners Club use SmartDebit and is a globally recognised brand serving the payment needs of select and affluent consumers as well as providing companies with payment solutions. Since August 2012 Diners Club in the UK and Ireland has been issued by Affiniture Cards Limited.
As a business coming out of administration for the second time in 3 years, we had no credit worthiness. We had no merchant services to take credit cards with. We knew immediately that SmartDebit were the right company to do business with. We were able to build an interface to their API from scratch in two days and put Direct Debit sign-up online. I would encourage any business considering or using Direct Debit as a payment method to talk to them and learn how simple they are to work with.
The SmartDebit solution has already proved to be a positive investment for Krome; the way that client payments are now set up, managed and received is fast, simple and effective. The finance team have all been impressed with the online management tool which is incredibly simple to administer; all in all the SmartDebit solution is a vast improvement on previous processes.
Our service speaks for itself
Passionate about improvement, our expert team of Bacs accredited staff provide omnichannel support whenever you need it, and this is acknowledged by our industry-leading Trustpilot score, as well as a number of coveted awards and shortlistings
Best Direct Debit Bureau 2017 Winner (International Finance Awards)
Highly Commended Contact Centre of the Year 2017 (UK Contact Centre Forum)
The Card and Payments Awards 2018 'Best Achievement in Customer Service' Finalist
UK Customer Satisfaction Awards 2018 Finalist (The Institute of Customer Service)
From small clubs to big utilities
Our customers include businesses, charities, sports clubs, schools and colleges
Advanced as standard
With our advanced payment collection system, you benefit from an enterprise service, whatever the size of your business
Your name appears on your customers’ bank statements – avoiding unwanted cancellations and reducing support time
Ring-fenced trust account – all client accounts are individually ‘ring-fenced’, ensuring funds are safeguarded at all times
Paper to paperless – all methods of payer sign up are supported as standard with SmartDebit
Omnichannel support – service you can rely on across phone, email, social, live chat and our online portal
Why choose SmartDebit?
Whichever service you choose, you will always benefit from:
We work with you to make your Bacs submissions as accurate as possible, reducing missed or delayed payments.
Our intuitive online tools make it easy for you to submit collection data, including in bulk, and view Bacs reports.
With us, you can move from our Managed service to our Bureau service, or vice versa, as your needs evolve.
We add your branding to every customer communication. You can also determine how often you submit data to Bacs.
We operate to the highest standards of security, from token-based data transfer to dedicated Tier 3 data centres that are manned 24x7x365.
From advice on preparing submissions, to helping you respond to any issues, our Customer Service team is available by phone or online.
Accredited regional and bespoke training courses to help your organisation understand the complete Direct Debit process.
Want to learn more?
Fill out the short form below and a member of our expert team will be in touch.