Unrivalled customer support

At SmartDebit, we know that administering Direct Debit collections effectively is a complex task. Our industry leading Customer Service team are on hand to help.

Dedicated to helping your business

When collecting Direct Debits, lots of things need to be correct, but sometimes things can go wrong.




Our Customer Service team is dedicated to helping you avoid these issues – and resolve them quickly if they do occur, so that collections can go ahead on schedule. That’s better for your customers, and better for you.

Customer support

All our customers benefit from the full range of customer support.

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Speak to us

Our Customer Service Team is available on 01276 851820 from 9am to 5.30pm Monday to Thursday and 9am to 5pm on Friday.

Get In Touch

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Use our online helpdesk

Our online helpdesk is designed to enable you to work through many common issues quickly and easily with screenshots, FAQ and a web chat facility.

Get Help

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Read our guides

Our resource library is full of useful guides about the Direct Debit collection process and, our expert team are on hand to answer your questions.

Start Reading

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Bacs accredited training

Get an intro to Bacs administration, or a valuable refresher, with our Bacs training courses. See upcoming dates.

Start Learning

Start improving your cashflow

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