Customer Stories and Case Studies

Helping businesses to improve their customers' experience

SmartDebit customers include businesses, charities, sports clubs, schools and colleges.

They range from small clubs that simply collect annual subscriptions, to utilities who manage tens of thousands of customer payments every week. What connects them is simply this: they need to collect payments by Direct Debit, and want to do so professionally.

Customer Stories

Find out how SmartDebit is helping businesses succeed across the UK

  • The web-based system is simple to operate and flexible. The back-end reporting systems, audit trail and customer service are excellent. This has given us a high degree of real-time management information.

    Brockenhurst College
  • The SmartDebit solution has already proved to be a positive investment; the way that client payments are set up, managed and received is fast, simple and effective. All in all, the SmartDebit solution is a vast improvement.

  • Working with SmartDebit, we created an efficient and cost-effective method for collecting monthly payments. Their first-class team are highly knowledgeable, and we’re confident they will continue to support our growth.

  • SmartDebit advised us on our payment processing platform from conception, implementation through to live processing. Our activities since then have grown substantially and we continue to seek advice and service from SmartDebit.

Case Studies

Zog Energy

Zog Energy needed a supplier that excelled in automation and would fit with their current IT infrastructure, this is where SmartDebit came in.

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Inspire Telecom

Looking for a partner in payments that could grow with them and one that matched their aspiration to provide market-leading service led Inspire Telecom to SmartDebit.

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After assessing the most significant efficiency gains, Autoserve decided to introduce Direct Debit to their customers.

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Justice & Care

SmartDebit provided the charity with the infrastructure they needed to deliver operational excellence and meet their fundraising goals.

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Warrior Factory

Warrior Factory is a thriving martial arts academy in Yorkshire. After receiving poor service from other Direct Debit bureaux, Phil turned to SmartDebit and upon switching has never looked back.

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The British Association of Counselling & Psychotherapy (BACP) turned to SmartDebit to become more automated in its Direct Debit processing, realising monetary savings and a revolution in the digitalisation of its membership operations as a result.

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FOUR PAWS is an international animal welfare charity for whom donations is an essential revenue stream. SmartDebit helped FOUR PAWS to switch to our service with the minimum of disruption.

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Completing a SmartDebit ‘Direct Debit Made Easy’ training course helped SELECT to better understand the way it was collecting its member subscriptions, but as a result it also helped to modernise and automate their Direct Debit processing through AUDDIS.

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