SmartDebit is one of the UK’s leading and most trusted Direct Debit bureaux

We process £billions each year for organisations of all sizes.

Established. Accredited. Advanced

Established in 1998, we provide timely and efficient payment processing for Utilities, Insurers, IT providers, Schools and Colleges, Charities and a range of other Subscription Businesses.

£1.4 billion

The total volume of Direct Debit payments we handle each year

1.6 million

Transactions managed for our customers each month

9/10

Our service rating from our customers on Trustpilot.com

Advanced Technology

Our services make optimal use of technology to make collections as smooth as possible – minimising errors, keeping customers informed and streamlining accounts reconciliation. We were pioneers in the adoption of paperless Direct Debit, and today our customers can use online tools to upload data and track their payments.

Outstanding Service

These online tools are backed by a dedicated Customer Service Team available daily by phone or email to answer customer queries, saving time and money.

Fully Accredited

As part of providing the highest standards of service, we are wholly transparent and fully accredited by Bacs.

We are one of the few Direct Debit bureaux that follow the comprehensive customer safeguarding requirements used in the banking world and have chosen to be regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2009 (registration no. 612857).

We are also ISO 27001:2013 certified

Our People

SmartDebit has a highly professional and experienced team with an indepth knowledge of Direct Debit processing. Our staff typically stay with us a long time and the business is still run by its founders.


Malcolm Hughes

Chairman


Terry Jones

Chief Executive Officer


Paula Downey Jones

Chief Financial Officer


Rhys Daniel

Chief Operating Officer


Gavin Scruby

Chief Information Officer


Richard Townsend

Head of Compliance


Stewart Kitson

Head of Customer Service


Mike Barnes

Head of Sales and Partnerships


Nick Udall

Head of Marketing


Henry Knight

Head of Product and UX


From Small Clubs to Big Utilities

Our customers include business, charities, sports clubs, schools and colleges

  • As a business coming out of administration for the second time in 3 years, we had no credit worthiness. We had no merchant services to take credit cards with. We knew immediately that SmartDebit were the right company to do business with. We were able to build an interface to their API from scratch in two days and put Direct Debit sign-up online. I would encourage any business considering or using Direct Debit as a payment method to talk to them and learn how simple they are to work with.

    Portsmouth Football Club
  • We have been using the direct debit system operated by SmartDebit for a little over a year now. During the course of the past year we have set up over 2,000 DDs for parents paying for transport to College mainly and a smaller number for payment of course costs, tuition fees etc.. This was a major change of process for us but one which our staff and customers have embraced very happily. The web-based system itself if simple to operate and is pretty flexible in terms of dates and payment amounts. The back end reporting systems are good and we have found excellent customer service and support for any queries, training issues or customisation required. Its very quick to see what income has been collected and where payments have failed (within a few days of the collection date) and we are informed of what income is expected on each payment run too. This has given us a high degree of real time management information which has been a great improvement to our management capability. The audit trail is excellent too.

    Brockenhurst College
  • Diners Club use SmartDebit and is a globally recognised brand serving the payment needs of select and affluent consumers as well as providing companies with payment solutions. Since August 2012 Diners Club in the UK and Ireland has been issued by Affiniture Cards Limited.

    Diners Club
  • When setting up i-GO, our unique business model was completely dependent on establishing an efficient and cost-effective method for collecting monthly payments from new lens wearers which provide our primary source of income. Working with SmartDebit, we created a direct debiting system which has been rolled out to most of i-GO’s opticians and delivers a reliable service so that we are confident of monies being paid on time every month. The SmartDebit team are highly knowledgeable and extremely professional so that queries are dealt with promptly and we are confident that as i-GO grows, the first class SmartDebit service will continue to support our expanding and more complex requirements.

    i-GO
  • The SmartDebit solution has already proved to be a positive investment for Krome; the way that client payments are now set up, managed and received is fast, simple and effective. The finance team have all been impressed with the online management tool which is incredibly simple to administer; all in all the SmartDebit solution is a vast improvement on previous processes.

    Krome
  • Payment Solutions T/A SmartDebit have worked with The London Mint Office since we began to trade in the UK in 2006. They advised us on our payment processing platform from conception, implementation through to live processing of the major payment types. They worked with us side by side in setting up services with our Bank which proved invaluable. With SmartDebit’s assistance we moved from an outsourced fulfilment and call centre to our own establishment which involved complex development of payment systems involving the UK, Norway and Germany. Our activities since then have grown substantially and we continue to seek advice and service from SmartDebit. We set up Direct Debits at the outset and are now investigating developing this further into online processing. We have found the services reliable which is critical in our marketplace. They have a solid understanding of the payment processing business across the board.

    London Mint Office
  • MAG selected SmartDebit as, out of all the providers we met, they were the most helpful and professional. Their costs also worked out more reasonable than many of their competitors. They gave us the confidence that their systems would integrate with our systems, and that they had the technical and systems knowledge to support the process. We are very impressed overall with the service they have provided.

    MAG
  • First of all, I would like to say that the level of service and support from SmartDebit is unprecedented. I had the task of migrating all of our payers across from our previous software, a process I had previously gone through with that supplier and dreaded doing it again! However, from the initial phone call to the SmartDebit Sales team, I was given the confidence that I would get the support I needed and my main point of contact was there every step of the way. The migration of payers was absolutely seamless and the on-going payment processing administration is very easy to do. I am highly impressed by your professionalism and speed of response whenever I email or call with a query. I am very pleased with all things ‘SmartDebit’ and look forward to having a long lasting business relationship.

Accredited

As part of ensuring that our service maintains the exceptionally high standards we have set, we have sought independent accreditation of our processes and procedures. This in turn gives our customers the confidence that they will be fully compliant when working with us, and that their customers are fully protected.




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