Established in 1998, we provide timely and efficient payment processing for Utilities, Insurers, IT providers, Schools and Colleges, Charities and a range of other Subscription Businesses.
Excellent
Our market-leading service rating on Trustpilot.com
NPS 70 +
Our market-leading Net Promoter Score (NPS)
15 million +
People trust SmartDebit with their payments
Our services make optimal use of technology to make collections as smooth as possible – minimising errors, keeping customers informed and streamlining accounts reconciliation. We were pioneers in the adoption of paperless Direct Debit, and today our customers can use online tools to upload data and track their payments.
These online tools are backed by a dedicated Customer Service Team available daily by phone or email to answer customer queries, saving time and money.
As part of providing the highest standards of service, we are wholly transparent and fully accredited by Bacs.
We are one of the few Direct Debit bureaux that follow the comprehensive customer safeguarding requirements used in the banking world and have chosen to be regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (registration no. 612857).
SmartDebit has a highly professional and experienced team with an indepth knowledge of Direct Debit processing. Our staff typically stay with us a long time and the business is still run by its founders.
Chairman
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Chief Information Officer
Chief Commercial Officer
Our customers include business, charities, sports clubs, schools and colleges
As part of ensuring that our service maintains the exceptionally high standards we have set, we have sought independent accreditation of our processes and procedures. This in turn gives our customers the confidence that they will be fully compliant when working with us, and that their customers are fully protected.
© Payment Solutions Limited (Reg No. 03493808) trading as SmartDebit ® is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (Reg No. 612857) Webdesign by FHOKE.