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I have now used SmartDebit for 3 separate companies over a period of over 5 years. In this time I have never experienced a problem. The online portal is very easy to use and takes all of the hassle out of collecting Direct Debits, which is a very complex process if you undertake this on your own.
SmartDebit ensured that they supported us every step of the way with transferring our data over to their system. This had been a big concern of ours after a bad experience with the previous company we had used. The SmartDebit programme is very easy to use and their support service is excellent - whether it be a telephone call to them or emails (which they respond to very quickly). The costs are also very reasonable. We would recommend SmartDebit without any reservation. It’s the best move we could have made. Thank you SmartDebit!
Staff were great at explaining the service and demonstrating how to use the online portal and manage my customer direct debits. Setting up or changing customer direct debits is really simple. SmartDebit billing/invoices are straightforward with no hidden costs. Staff are always available on the phone. I have already recommended SmartDebit to friends and other businesses and I will continue to do so.
SmartDebit has been, and is a great service for us. It has helped us develop an avenue of our business that wouldn't be possible without Direct Debit. Using their simple-to-use web portal we can easily set-up, administrate and monitor payments in a moment. In addition, the automated email alerts, notifications and reports are also very useful. The support team are ready friendly and supportive. We have had all support questions resolved with one phone call. Excellent service. Can't live without it
I used to collect my monthly Direct Debits on a stand-alone computer. At the end of every month I was always anxious until the collection went through. I was also very nervous of losing data if my hard drive and back-up systems crashed. Now I don't worry. The system is easy and convenient, particularly as I can access it from any computer via the cloud. I would highly recommend SmartDebit.
Our new start-up was close to launch, but we had yet to engage a Direct Debit bureau. After talking to many companies regarding speed of set-up and possible integration options, SmartDebit clearly stood out. Great products and great value.