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What does the course cover?
“Direct Debit Made Easy” covers the whole Direct Debit collection process, including:
Getting started with Direct Debit - Understand the benefits and safeguards of Direct Debit, including the Direct Debit Guarantee. How to sign up new customers and how to get it right from the start.
Understanding Bacs reports - Learn about the importance of Bacs reports, become confident with reason codes and become clear on your responsiblities whenever there is a problem with a collection. Covers unpaids, amendments, cancellations and more.
Dealing with indemnity claims - Study how to handle and respond to indemnity claims – valid and invalid – including what information you need to support both challenges and counterclaims.
Bacs and how it relates to Direct Debit - Gain a comprehensive view of what Bacs is and how it works – including the all-important processing cycle.
Paperless Direct Debit - Discover the advantages of Paperless Direct Debit and how to move your organisation to Paperless.
I work as part of a small team and was invited along to the Direct Debit Made Easy course by our finance director. Although I do not process Direct Debits as part of my role, I found the course to be very useful as it will enable me to support the team with the increased knowledge I gained on Bacs processes.
I have been on a few courses recently, and that was by far the best. To the point, professional, useful and such a friendly approach taken it really didn’t feel like I was on a course at all. The content, structure and the presenter were excellent, and the interactive parts were fantastic.
How can the training be delivered?
Our experienced trainers can deliver the accredited course as a one-day, interactive, face-to-face course. Alternatively this can be delivered via a series of three webinars with dates and times flexible to meet your needs.
We also offer standard courses around the UK which are open for anyone to attend. Please see our upcoming dates below. For group rates or on-site training, please contact us.
A place at one of our accredited courses costs £425 (+VAT) per delegate. Group rates and on-site training costs are available on request.
This accredited course can also be delivered via webinar at a cost of £325 (+VAT) per delegate. Group rates are available on request.