Managed Direct Debit

Our Facilities Managed Direct Debit service is a dependable and straightforward way to make your Direct Debit collections as simple as possible.

If you already have a Bacs Service User Number (SUN) or plan to get one, we recommend our Bureau service.

Who is it for?

Our Managed Direct Debit service is suitable for organisations who are unable to obtain a Service User Number (SUN) from Bacs. Managed Direct Debit is suitable for organisations of all sizes, whether you collect 20 Direct Debits or 20,000.




Because you don’t have to understand the process or invest in software, it’s a great option for businesses or charities that are starting out with Direct Debit, as well as smaller organisations that want to offer Direct Debit.

How does it work?

With our Managed service, SmartDebit manages the whole process on your behalf. You send us your data securely, we complete the submission to the agreed timescale. Any Bacs reports are immediately available for you to view online.




All communications with your customers – such as letters or emails to confirm set-up, amendment or cancellation – are branded with your name and details, and it’s your name that appears on customers’ bank statements.

If there are any issues, we work with you to resolve them immediately – and to improve the process so they won’t recur next time.

What’s included?




  • Fully managed Bacs submissions using a Service User Number (SUN) set-up in your own name
  • All client accounts are individually ‘ring-fenced’ meaning funds are safeguarded at all times
  • All Direct Debit sign-up methods - including paper and paperless
  • Only your name appears on your customers bank statement
  • Full submission history – helping you track exactly what has been collected, from whom and when
  • Branded and fully compliant sign-up form – making it easy to register new Direct Debit customers online
  • A bank client account set-up in your own name
  • Validation of bank accounts at sign-up – reducing the risk of errors
  • Access to an online portal where you can submit or amend customer data and view Bacs reports
  • SmartDebit API – allowing you to develop additional processes or elements to integrate with your finance systems and automate the Direct Debit process
  • Exceptional security – including token-based data transfer so you don’t need to send customer bank details each time
  • Comprehensive customer support – through our online helpdesk and the Customer Service team

How much does it cost?

Managed Direct Debit is typically based on a standard fee per transaction. The fee depends on the amount of data per submission, and the frequency. To get a comprehensive quote, please contact our Sales team.

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Can you help me switch from a different Bacs bureau?

Yes, we make this very simple and help you switch provider quickly and with minimal effort on your part, so you don’t miss a payment. To find out more talk to our Sales team.

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Can I change to the Bureau service?

Yes, if you want to change to our Bureau service, you can do so at any time – and we won’t charge you for the change. However, you will need to acquire your own Service User Number from Bacs. We can help you do that if required.

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How do I sign up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us, and we’ll explain everything you need to know – or email us and let us know when to call you.

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