Mar 10, 2021

MemberWise Digital Excellence Research Project

SmartDebit is pleased to announce that we have been formally recognised as an Official Digital Excellence (2021) Research Champion by MemberWise. The MemberWise Network represents over 8,500 professionals working in circa 3,000 membership organisations and associations.



Over the 20+ year lifespan of SmartDebit, we have worked with many membership organisations to help automate their payment processes – an example of this can be seen within our work with The British Association of Counselling & Psychotherapy. We helped them switch to paperless Direct Debit and processing through AUDDIS helped them to become more efficient – read more about this here.


New Research Project

The MemberWise Network has just launched its digital-focused research project that will enable membership organisations and associations to benchmark on the following critical areas:

  • Goals Challenges and Strategy
  • Member Engagement Measurement/Scoring
  • Online Personalisation/Automation
  • Member Value and ‘Digital Only’ Memberships
  • Online Services, Online Communities & Mobile Apps
  • Virtual AGMs/Events/Conferences
  • Online Learning, CPD, and Assessment/Examinations
  • Data, Web Analytics, Websites/Integration/Hosting
  • CRM/Membership Databases/AMS


How You Can Take Part

Be part of the sector’s largest digital research project, contributing to a high-profile report that will help your organisations and the membership sector, participants in the survey will receive an advance preview of the Digital Excellence Research Report (2021). You can be amongst the first to establish new and emerging digital-focused trends. You could also win one of two £250 John Lewis vouchers.

The questions will take approximately 15 minutes to complete. If you would prefer to see a copy of the questions in advance of completing the online survey please request a copy.

To take the survey please click here.

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